Last updated: May 2026
Sea Lion Luxury Cruise (“we,” “us,” “our”), operated by Cozy Vietnam Travel, respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (sealioncruise.com) or book our cruise services.
Information We Collect
Information You Provide
- Booking information: Name, email, phone number, nationality, passport details (for bay permits), number of guests, hotel address (for pickup)
- Payment information: Processed securely through third-party payment providers — we do not store credit card details
- Communication: Messages sent via WhatsApp, email, or contact forms
- Dietary and medical: Dietary requirements or medical conditions you disclose for safety and service purposes
Information Collected Automatically
- Website analytics: IP address, browser type, pages viewed, time on site (via Google Analytics)
- Cookies: Session cookies for website functionality and analytics cookies for performance improvement
How We Use Your Information
- Processing and confirming your cruise booking
- Arranging transportation (Hanoi shuttle/limousine pickup)
- Communicating booking details, changes, and important updates
- Fulfilling dietary and safety requirements onboard
- Improving our website and services based on aggregate usage data
- Sending promotional offers (only with your consent — you may opt out at any time)
Information Sharing
We share your information only with:
- Cozy Vietnam Travel (our operating company) for booking management
- Transport providers for Hanoi pickup arrangements
- Quang Ninh Bay Management Board as required for bay access permits (name and nationality only)
- Payment processors for secure transaction handling
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We use SSL encryption on our website and secure communication channels. Booking data is stored on secured servers with access limited to authorized staff. Payment processing is handled by PCI-compliant third-party providers.
Your Rights
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request removal of your data (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
Cookies
Our website uses essential cookies (required for site functionality) and analytics cookies (Google Analytics, to understand visitor behavior). You can disable non-essential cookies in your browser settings.
Contact
For privacy inquiries: [email protected] or WhatsApp +84 981 886 155.